teamspace comes with two built-in AI features today: condensing ticket histories and analysing reports. This page lists them alongside what is in progress, and it grows with every new feature.
Prerequisite for all: A connected AI in the tenant. Without it, none of these features appear. See Connect an AI.
Not on this page: connecting your own assistant such as Claude or ChatGPT. That is the other way – see Introduction to MCP.
Available
| Feature | Where | What it does | Details |
|---|---|---|---|
| Condense a ticket history | In the ticket, “Generate ticket matter” action | Condenses a long ticket history into the matter of the ticket. | Condense a ticket history with AI |
| Analyse a report | In the report, three-dots menu next to the Excel export | Reads the displayed report and names the notable points. The insights depend on the type of report. | Analyse reports with AI |
Two features are few – and that is intentional. We build AI in where it makes a noticeable difference and where a mistake stands out instead of hiding. The reasoning is in Why teamspace relies on rules for AI.
In progress
These features are currently being built. They are not yet available, and the description may still change before release:
| Feature | What it is meant to do |
|---|---|
| Ticket dispatcher | Automatically assign incoming tickets to the right channel, process or handler. |
| Ticket prioritiser | Assess tickets by urgency instead of everyone prioritising by hand. |
| CRM data fetcher | Automatically fill in statistical details about organisations – industry, size and the like. |
More will be added by September 2026. If you can think of a task where AI would really help you, let us know – the list grows out of exactly such suggestions.
What always applies
Whatever feature is added – these four points apply to all of them:
They run with your AI. There is no teamspace AI. Every tenant enters its own endpoint – see Your AI, your data.
They run only on demand. No background process transmits data. Every call is a human action.
They support, they don’t decide. No feature closes off an operation, writes an invoice or fixes anything you have to answer for.
They are bound by permissions. An AI feature shows you nothing you wouldn’t be allowed to see anyway.
Notes
- A feature missing? Either no AI is connected or it isn’t enabled. Your administrator sorts out both.
- The maximum input length applies everywhere. For every feature it limits how much is transmitted to the AI – see Connect an AI.
- What is written here can age. What appears in your tenant is authoritative.
Related topics
- Introduction to AI features AI features Introduction
- Connect an AI AI features Configuration
- Why teamspace relies on rules for AI AI features Concept
- Introduction to MCP MCP & AI agents Introduction