teamspace comes with four built-in AI features today: condensing ticket histories, creating the matter of a ticket with the magic wand, writing the service description of a project time with the magic wand and analysing reports. This page lists them alongside what is in progress, and it grows with every new feature.
Prerequisite for all: A connected AI in the tenant and the right for the feature in your user group. If either is missing, the feature does not appear. See Connect an AI.
Not on this page: connecting your own assistant such as Claude or ChatGPT. That is the other way – see Introduction to MCP.
Available
| Feature | Where | What it does | Right in the user group | Details |
|---|---|---|---|---|
| Condense a ticket history | In the ticket, “Generate ticket matter” action | Condenses a long ticket history into the matter of the ticket. | AI summary of ticket activity elements | Condense a ticket history with AI |
| Create the matter with the magic wand | In the ticket, magic wand at the top right of the “Matter of the ticket” field | Creates the complete matter of the ticket from the existing ticket data, even if the field was empty before. | AI magic wand ticket description | Condense a ticket history with AI |
| Service description with the magic wand | In the “Project time” dialog, magic wand on the “Description” field | Writes the service description of a project time from the ticket it is booked on – as a daily summary or a summary of the whole ticket, also in formal wording. | AI magic wand service description | Book project times |
| Analyse a report | In lists and reports, three-dots menu below the Excel export | Reads the displayed report and names the notable points. The insights depend on the type of report. | Analyse reports with AI | Analyse reports with AI |
The rights are in the user group, in the Artificial intelligence (AI) accordion. It also contains Always allow new AI features: with it, the group may also use features that are only added in later versions (see Connect an AI).
Four features are few – and that is intentional. We build AI in where it makes a noticeable difference and where a mistake stands out instead of hiding. The reasoning is in Why teamspace relies on rules for AI.
In progress
These features are currently being built. They are not yet available, and the description may still change before release:
| Feature | What it is meant to do |
|---|---|
| Ticket dispatcher | Automatically assign incoming tickets to the right channel, process or handler. |
| Ticket prioritiser | Assess tickets by urgency instead of everyone prioritising by hand. |
| CRM data fetcher | Automatically fill in statistical details about organisations – industry, size and the like. |
More will be added by September 2026. If you can think of a task where AI would really help you, let us know – the list grows out of exactly such suggestions.
What always applies
Whatever feature is added – these four points apply to all of them:
They run with your AI. There is no teamspace AI. Every tenant enters its own endpoint – see Your AI, your data.
They run only on demand. No background process transmits data. Every call is a human action.
They support, they don’t decide. No feature closes off an operation, writes an invoice or fixes anything you have to answer for.
They are bound by permissions. Each feature has its own right in the user group, so you decide for each user who may use it. And an AI feature shows you nothing you wouldn’t be allowed to see anyway.
Notes
- A feature missing? Either no AI is connected, or your user group lacks the right for the feature. Your administrator sorts out both.
- The maximum input length applies everywhere. For every feature it limits how much is transmitted to the AI – see Connect an AI.
- What is written here can age. What appears in your tenant is authoritative.
Related topics
- Introduction to AI features AI features Introduction
- Connect an AI AI features Configuration
- Why teamspace relies on rules for AI AI features Concept
- Introduction to MCP MCP & AI agents Introduction