A process only becomes steerable once you measure it. “Going well” is no steering instrument – a win rate, a forecast or the number of items left lying around is. This block gathers the important measures for each business process and says honestly whether and how teamspace delivers them.
Guiding principle: The maturity of a process shows in the data, not in the software. A tool does not turn an unclear process into a good one – it only makes it visible faster.
Metrics come last, not first
Metrics are a layer in process work, not the starting point. First comes the goal, then the sub-goals, then the measurable data – and only then the tool that delivers them. Start with the metric and you often measure the wrong thing. The process guides describe the full layered model, e.g. The sales process in teamspace.
Three time horizons
Across all processes, metrics sort into three perspectives – each answers a different question:
- Future – Is what we are building up enough? (e.g. pipeline value, planned utilisation, order backlog)
- Past – How good were we? (e.g. win rate, on-time delivery, profitability)
- Present – Are we taking active care of the right things? (e.g. items left lying around, activity per employee)
This split helps you not to forget a direction: measure only the past and you steer by the rear-view mirror; plan only the future and you miss the day-to-day care.
How to read the key-figure articles
Each process-specific article lists the metrics in a table and gives a verdict in the “With teamspace?” column on three levels:
- ✅ Direct – the figure arises automatically as soon as the data is maintained.
- ⚠️ With setup or context – teamspace delivers the basis; you need an analysis, a filter or a target value alongside it.
- (no tick) – not sensibly captured with teamspace; it belongs elsewhere.
So you can see at a glance which steering is possible straight away and where setup is still needed – a practical gauge of a process’s maturity.
Key figures per process
One by one, each business process gets its own key-figure article here. Already available:
- Key figures for the sales process – pipeline, closing and activities.
- Key figures for project delivery – margin, early warning and resources.
- Key figures for the billing process – completeness, speed and forecast.
- Key figures for customer care – SLA, customer value and overview.
- Key figures for cost control – margin, early warning and documents.
- Key figures for the employee process – capacity, skills and productivity.
- Key figures for business management – the cockpit of eight figures (growth, earnings, substance).