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Key figures

Which metrics steer each business process – and whether teamspace delivers them.

8 articles

Start here Key figures: making processes measurable Why every business process needs its own metrics, how measures sort into the three time horizons, and how to read the process-specific key-figure articles.

For decision-makers

7 articles

Key figures for business management Concept The cockpit of eight figures along the three perspectives growth, earnings and substance – what they say, how they interact and whether and how teamspace delivers them.
Key figures for cost control Concept The most important cost metrics along the three perspectives margin, early warning and documents – what they say and whether and how teamspace delivers them.
Key figures for customer care Concept The most important service metrics along the three mindsets SLA, customer value and overview – what they say and whether and how teamspace delivers them.
Key figures for project delivery Concept The most important project-delivery metrics along the three guiding disciplines margin, early warning and resources – what they say and whether and how teamspace delivers them.
Key figures for the billing process Concept The most important billing metrics along the three levers completeness, speed and forecast – what they say and whether and how teamspace delivers them.
Key figures for the employee process Concept The most important people metrics along the three dimensions capacity, skills and productivity – what they say and whether and how teamspace delivers them.
Key figures for the sales process Concept The most important sales metrics along the three dimensions pipeline, closing and activities – what they say, why they matter and whether and how teamspace delivers them.